No-Call / No-Show Policy
Grooming policy
No-Call / No-Show Policy
Grooming appointments are in high demand. When an appointment is missed without notice, that time can’t be offered to another client. This policy helps us keep scheduling fair for everyone.
The fee may apply when a grooming appointment is missed without prior notice.
When the fee applies
The fee may apply when a client does not arrive for a booked grooming appointment and has not contacted us beforehand to cancel or reschedule.
How it works
- Regular clients: if you’re normally on time, we understand that things happen, and we’ll work with you.
- New clients: a no-call / no-show may result in the fee being added to your next grooming appointment.
- Fee amount: $40.
How to avoid the fee
Any notice avoids the fee. Just let us know if you need to cancel or reschedule. We appreciate hearing from you before the day of your appointment, so we can offer the spot to a client on our waiting list. A phone call or message is all it takes, and we’ll be happy to find a new time that works for you.
Need to cancel or reschedule?
Please contact us as soon as you know.
Thank you for your understanding and support.Tammy & Janine, Co-owners, Little Stinkers