No-Call / No-Show Policy
Grooming policy
No-Call / No-Show Policy
Grooming appointments are in high demand. When an appointment is missed without notice, that time can’t be offered to another client. This policy helps us keep scheduling fair for everyone.
No-call / no-show fee$20 – $45
The fee depends on your pet’s size and may apply when a grooming appointment is missed without prior notice.
When the fee applies
The fee may apply when a client does not arrive for a booked grooming appointment and has not contacted us beforehand to cancel or reschedule.
How it works
- Regular clients: if you’re normally on time, we understand that things happen, and we’ll work with you.
- New clients: a no-call / no-show may result in the fee being added to your next grooming appointment.
- Fee amount: between $20 and $45, depending on your pet’s size.
How to avoid the fee
Simply let us know in advance if you need to cancel or reschedule. A phone call or message is all it takes, and we’ll be happy to find a new time that works for you.
Need to cancel or reschedule?
Please contact us as soon as you know.
Thank you for your understanding and support.Tammy & Janine, Co-owners, Little Stinkers